We offer free and tracked shipping worldwide. Delivery times are as follows: 8-12 business days for Europe and America, and 15-21 days for other regions. If you have any questions about delivery to your region, please email us at contact@fayira.com.

Yes, shipping is free worldwide on all orders. For Europe, deliveries arrive in 8-12 days. For international orders, please wait 15-25 days before reporting a missing package.

International orders may take longer. Please allow 12-18 days before contacting our customer service for a missing package. For European customers, it usually takes 8-12 business days. In case of delays, please contact our customer service by email at contact@fayira.com or through the "Contact Us" page. Common reasons for delays may include: returned to sender, insufficient address, failed delivery attempts, public holidays, and increased deliveries during holiday periods.

First contact your local carrier to check the status of your order. Then contact us to find a solution. If you have purchased our Loss/Theft Guarantee, we will resend your order or give you a full refund.

We are not responsible for your country's customs fees. Check local import taxes to see if additional charges apply.

Check with your neighbors or caretaker. If after 3 business days you still have not received your order, contact us at contact@fayira.com. If you have opted for our Loss/Theft guarantee, we will resend your order or give you a full refund.

Exchanges are possible within 14 days of receipt. Contact our customer service and send the package to the following address: Fayira, Adderley Street, Cape Town, Western Cape, 8001, South Africa (return costs at your expense). Intimate products and those on sale of -50% or more are not refundable; only exchanges or partial refunds can be made.

To reduce our environmental impact, we have removed return papers and invoices from our orders. These documents can be sent by email.

Yes, within 48 hours of purchase. After that, cancellation requests are no longer possible. Contact us immediately at contact@fayira.com to cancel or modify.

Please review the exchange and return policy first to verify eligibility. Then contact our customer service for assistance.

Contact us immediately with your order number and the name of the missing item. We will process your request quickly. Claims must be made within 7 days of delivery.

Contact us immediately with your order number, the name of the item not received, the name of the item received instead, and a clear photo of the item. We will process your request promptly. Claims must be made within 7 days of delivery.

Contact our customer service with photos or videos of the defective item. In case of manufacturing defect, we will resend the product without the need for return.

No, refunds can only be made to the original payment method. We may offer gift cards as an alternative.

Fayira undertakes to reimburse you within 15 days after receipt and validation of the reimbursement criteria (unworn, unwashed item, and original packaging intact).

Contact us at contact@fayira.com with your order number and the reason for the delay. We are not obliged to accept, but we will look for a solution to help you.